How to remove the "Canceled" State Choice from the list view in the incident table

[kandulek]

Hi All,

How to remove the "Canceled" State Choice from the list view in the incident table:

This choice has already been removed from the Selected slushbucket and doesn't appear on the form but still appears in the list view...

This Choice is inactive:

Thank you in advance for your suggestions on what else could I check.

[Ankur Bawiskar]

@kandulek 

I believe even if you inactivate that choice, it would still be available for selection in the filter condition.

that's OOTB behavior.

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[NavinAgarwal]

Hi @kandulek ,

You can use below onCellEdit client script, this will allow any change from list view except cancel.

Field Name: State

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
  var saveAndClose = true;
 //Type appropriate comment here, and begin script below, you need to replace 8 with value of cancel you have in your instance
 if(newValue == '8'){
    alert("You cannot change this status from the list view"),
    saveAndClose = false;}
 }
 callback(saveAndClose); 

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