How to remove the "Canceled" State Choice from the list view in the incident table

[kandulek]

Hi All,

How to remove the "Canceled" State Choice from the list view in the incident table:

This choice has already been removed from the Selected slushbucket and doesn't appear on the form but still appears in the list view...

This Choice is inactive:

Thank you in advance for your suggestions on what else could I check.

[Ankur Bawiskar]

@kandulek 

I believe even if you inactivate that choice, it would still be available for selection in the filter condition.

that's OOTB behavior.

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[NavinAgarwal]

Hi @kandulek ,

You can use below onCellEdit client script, this will allow any change from list view except cancel.

Field Name: State

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
  var saveAndClose = true;
 //Type appropriate comment here, and begin script below, you need to replace 8 with value of cancel you have in your instance
 if(newValue == '8'){
    alert("You cannot change this status from the list view"),
    saveAndClose = false;}
 }
 callback(saveAndClose); 

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[kandulek · Accepted solution]

Hi All,

Thank you for your answers. The issue was that this option was available in the child table. After deactivating it in the child table, it also disappeared in the parent table.