Navigate to User Administration > User Criteria.
2. Click on “New” and define the criteria, such as “IT Infrastructure Access”.
3. Add the groups “Monitoring” and “Delivery Team” to this criteria.
Go to System Security > Access Control (ACL).
2. Click on “New” to create a new Access Control. (you need system_admin role) elevate role first .
TYpe : record
operation : read
In the Condition section, specify that the rule applies when the incident’s category is “IT Infrastructure”.
Script:
return gs.getUser().isMemberOf('Monitoring') || gs.getUser().isMemberOf('Delivery Team');provide exact names of your group.
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Thanks & Regards
Deepak Sharma
