I'm unable to see Show email details in Activity.

[Hemanth Naidu]

I'm unable to see Show email details in Activity.

[Anubhav24]

Hi @Hemanth Naidu ,

Is the mail being sent or not , can you check that as well ?

Please mark helpful/correct if my response helped you.

[Hemanth Naidu]

I already checked. but no use.

[Hemanth Naidu]

Raised the RITM. New record.

[Himani_14]

Hi @Hemanth Naidu ,

If you are facing this issue in non-production environment. Please mark Email sending enabled to true and put emailID (where you want all email to be received from the ServiceNow instance) in field named Send all email to this test email address (non-production testing). 

Once email gets triggered when you are testing. Validate from email logs that it's Type changes to sent. 

Then check your Activity. Email will be visible

Thanks

Himani