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Resolved! INCIDENT for Record Producer

Hi Guys, i have a problem, i need creat incident equal the user reques Service Portal more I am unable. any know how i can make? with UI Action i open incident, more not with variables record producer.  Workspace Client Script:function onClick(g_form...

Resolved! Need extra inputs while resolving incident ticket

Hey Community, Need ur inputs on one scenario. In an incident form while resolving the incident I also want to add one more field for KB article where agents can add which KB article was referred to resolve that specific incident.How can I achieve th...

SnowUserDev by Tera Contributor
  • 343 Views
  • 2 replies
  • 1 helpfuls

Approval not geeting rejected

Hello Experts, In the sysapproval_approver table if we want to reject a request, first we have to add some comments and after that we can reject. Same thing i am doing via script and it is not Working. Can anyone tell me where i am doing wrong. var a...

deepika46_0-1700818863523.png
deepika46 by Tera Contributor
  • 277 Views
  • 4 replies
  • 0 helpfuls

Resolved! custom field on incident same as caller field

Hi,I have a custom field on the incident table that references to the sys_user table. I want to auto populate it with the same value as the caller field, as soon as the caller field is filled with any user so whenever the caller field is no empty. Co...

jthomsen by Tera Contributor
  • 425 Views
  • 3 replies
  • 2 helpfuls

Getting error while launching ATF test generator

Hi Team, I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configu...

bati1 by Giga Contributor
  • 528 Views
  • 4 replies
  • 0 helpfuls