Filter drop down value based on variable selection
I need set filter in report selection based on the option selections. I added Dependent Value field in report list table. Anyone can suggest?
Forum Posts
SLA Configuration
Hi All, I need a clarification on the SLA Schedule below. P4 -> 10 Business Days means 8*5 Schedule -> 3 Days 18 Hours or 10 days16*5 schedule -> 6 Days 16 Hours or 10 Days24*7 Schedule -> 10 days Please let me knew this to configure in Servicenow in...
Form activated once resolve button is clicked on incident form in SOW
Hi all, We recently went live with the ITSM module of ServiceNow; so the product is pretty new to me...I wanted to add a field on the resolve form which pops up when clicking the resolve button on the incident form in SOW.I have checked the related U...
Relationship
Create a relationship on the problem table to fetch the incident tasks related to incidents that are associated with a specific problem.
Resolved! ServiceNow new Fields captured in activities automatically
ServiceNow in BCM table, if any new fields will be added in future, how to captured those fields values in activities section automatically! could you provide any solution for this it is possible or not?Kindly please help me! 1.Manually we can add ...
Resolved! Report that only shows the Parent Incidents and not Child Incidents
I have a report that uses the Incident table and it is filtered by Configuration Item and Resolved on date. When I run it I get a list report of Incidents. In that list report of incidents it includes both the Parent Incidents and the Child Incidents...
How to create problem record with assess state?
Whenever a problem record is created by an incident or directly by the problem module, The stages should start from an assess state instead of a new state. How to configure that requirement?
Resolved! What's the purpose of the Service, Service Offering, and Configuration Item fields in an Incident?
Hello all, I would like your expert input on the following topic.I am trying to understand the purpose of the Service, Service Offering, and Configuration Item fields in an Incident form.I have read docs but does not help really. For example, for the...
How to update custom fields without update system fields.
Here below I pasted the code for your reference,var gr = new GlideRecord('incident');gr.addQuery('number','IN00....');gr.query();if(gr.next()){gr.short_description = "my laptop is not working";}
Resolved! Where can I find a column related to Outage in Incident Table
Hi! Hopefully it's a simple question... so, from Outage table (in my instance it is named [cmdb_ci_outage]) I can find "Task Number", which points to the related incident record number. So I believe there must (could?) be a relationship to Outage rec...
Major Incident Workbench
Hello Everyone, I'm currently working on the Major Incident Workbench, and I would like to add an additional field to the header, next to the category field, as shown in the snapshot below. Could someone please let me know if there is a way to do t...
Allow only Major Incident Manager to modify incident priority of accepter major incident
Hello! My team is looking to find a way to allow only Major Incident Managers to adjust the priority of an incident once it has been proposed and/or accepted as a major incident. Based on some previous searches, it seems like a business rule would b...
Information could not be downloaded from the server because the transaction was canceled
Hello Team, While filtering the CI from the Run Filter, it is throwing transaction cancelled error. Is there any way to increase the buffer time so that i will not throw error.
Resolved! User Criteria not generating log statements?
Hello, I am working on a user criteria that will only allow users in certain departments to see a knowledge base setup just for that department. However I can't get the user criteria to work and I am not even seeing the log statements I have made sho...
Get event name and parm1 value in email script
Hello Everyone, I have an event which contain multiple user sys_ids in parm1. I want to fetch the event name and parm1 value in email script and covert to array string where parm1 value is list of users which are the recipients. Instance version:- V...
