Resolved! Add audience to a tag
I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this? I had her edit that tag to open it to groups and she isn't able to.
Forum Posts
UI Action
Dont know if this is the right place to post this. But I have an Agent Workspace, and i want to be able to use an existing UI Action, which is possible to choose when opening a record, for example a STA or RIT. For example this UI Action called "Co...
Incident > Related Search Results: possible to customize metadata?
It started as a request to expose the name of the Knowledge Base of suggested articles in Related Search Results on the Incident form. I accomplished this by toggling system property com.snc.contextual_search.widget.form.show_meta_data to true.Now, t...
Resolved! Trigger email/event on field change using client script (without saving form)
Hello all ,We can not directly trigger event using client script but we can do this by making Ajax call .I'm sharing here a simple scenario to help us understand this concept easily. Use case :On an incident form, when a user changes the "Assigned To...
Employee Work Location Differs from Work Hours
We have employees who live and physically work from India (or other parts of the world), but they work hours that coincide with their staff peers based in USA Central Time (example: 8:00 AM - 5:00 PM CT). When one of these individuals opens an Incide...
GlideEventManager is not processing in scoped application ? How to make it work ?
ServiceNow's GlideEventManager() is not processing in scoped application, we need an alternative or a solution to make it work.As you can see in the below code which is been run in scope and EventManager is showing invalid object in scoped.
Resolved! Flow designer look up records
Hello experts, In flow designer, we have look up records, and there we add certain conditions. Suppose we have a encoded query in the subflow input, is there a way we can use that encoded query and use that in the look up records action?
Resolved! How can non ITSM users fill and submit incident forms?
Is there a way for regular ServiceNow instance users (without ITSM license) to create and submit an incident ticket of just the fields Short Description, Description, and a file attachment through form submission?Can this be done through a portal pag...
Getting SLA for 3rd level escalation by location
Hi All, I would like to ask how can i create report on the duration/time worked on a incident task for a certain support group only. The scenario would be as follow: User submit a ticket for a certain issues(e.g network issue) , a support staff picks...
How to restrict the groups shown in assignment groups field, users, categories and sub-categories?
My company has a project where we've developed a custom-scoped application that inherits the incident and incident task table. We have a requirement to add Certain assignment groups, Categories, and sub-categories that should only be accessible to th...
Email Notification Error
Hello Everyone, i got one incident where user is saying that when he is adding new comments to user in an incisent , mail is not triggered to user in some cases . I have checked the email logs are available but the user haven't received it . How i ca...
subflow to send reminder notifications
Hello experts, i have a set of RITM numbers: I have to create a subflow where for a set of RITM's , all the RITM which are in requsted state in approval table , i have to send notification. Can anyone help me .
unable to open incidents in default view.
i have checked If i don't have sn_incident_write role i am unable to open incidents in default view. how is this role related to default view. is somewhere i need to change configuration ? i didn't see any view rules set.
Resolved! How to restrict a creation of incident for Out Of Office replies
Hi Team, Please suggest me how to restrict the creation of incidents for Out Of Office replies. Thank you.
Need help in Scripting for Inbound action
Hi,Actually I have requirement where I need to Create an inbound action, Email Received is done belowMessage Details:-Message ID of the SAP PI message:Sender System: testReceiver System:Interface Name :Interface Namespace:Adapter Type: SFTPScenario ...
