Good Morning, Quick question, is there a way to export a list of incident records grouped? I know we can view them grouped within the application but my manager is requesting it grouped so he can view via email. Thanks, Jewell
As an Incident owner, I want to add below access privileges to the t1 & t2 groups.1) Ability to report on interaction records2) Read-Only access to assignment rules3) Read-only access to incident email logs.4) Read-only access to service level config...
Hi All,In record producer, I'm having category and subcategory fields, based on category the associated sub categories should appear.I m having those choices in question_choice table and not in sys_choice table. I have written catalog client script t...
Hi, I have a list of Business services, Application services, Assignment group as well as users list which i need to upload with ServiceNow on daily basis. How do i get it loaded please? I tried to open business service list view> right click> impor...
Could someone please let me know if an Incident ticket or any other ticket can be opened by a phone call? For example we have ways to open a ticket by an inbound email right, Similarly I was wondering if there's a way to open a ticket using an automa...
while we are updating work-notes from remedy to snow, we are receiving below response. SyntaxError: Unexpected token: u (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155)"},"status":"failure"}] in the scripted rest api patch metho...
Hello all,i am having a requirement to be able to select only particular parent called 'Relationship' and all its associated children of that parent and child of that children from a table called "relation". it is displayed in an hierarchy level way...
When i click on create problem in form context menu new problem is going to create and it will redirect to problem while it is creating problem some field values were transferring from incident to problem along with them i also want to transfer sub c...
Hello,I am looking for some help with the ITSM Agent Workspace. I have a requirement where I need to open a request from an interaction for the analysts to add more information into. We have created a specific request item that needs to be used for t...
how to add the "opened by" for service request in the "who will receive" section in a notification servicenow
The parent is closed however the child is closed.
The field Opened by must be read-only, and i need to show the preview button also. I already tried to usereadonly_clickthrough=true attribute for the dictionary, but it did not work. Does someone know how could i do this?
I need to set the Priority field as non-editable (read-only) from the Incident table list view.I know this could be easily done with an ACL for this field*, but we don't have access to security_admin role in our instance, so i cannot create ACLs. *(...
Hello, We are facing an issue with the on call notification. Call is bypassing the primary resource and getting notified to manager directly. Please assist what could be the reason
