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Service Operations Workspace (SOW) - Slow Performance

We have recently deployed Service Operations Workspace with our Utah upgrade. At the same time turning on the New (Next exp) UI.  Since deployment we have received many escalations from our IT Service Desks that SOW performance is particularly bad in...

leec1 by Tera Contributor
  • 3280 Views
  • 8 replies
  • 6 helpfuls

Send API link to Third Party team

Hi Team,We have third party tool, team wants a URL they can use to insert a incident record in our instance. That URL should allow them to pass a variable, the phone number, using phone number I need to updated the requested for field so that Service...

Gowtham29 by Tera Expert
  • 1543 Views
  • 4 replies
  • 0 helpfuls

Get SNOW Instance

Hi Team,I have created account on SNOW developer site. I just need a test SNOW instance where I can test incident creation via REST API. I just see ways to create apps but not anything related to SNOW ITSM module for incident creation. Can someone pl...

Incident Management

Hello All, Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requiremen...