Report - incident table by referring activities
Hi Team,I want a report in incident table, where we can see all activities in column value for closed incident for audit purpose.Please suggest how to do it.
Forum Posts
Resolved! Resolve incident child after resolve incident parent
Hello all, We are trying to switch to resolve child incidents when the parents are in resolve state, but we are experiencing that when the parent incident has like 10 child incidents associated with it it works fine to resolve all incidents, but when...
How to Create an Interactive Filter for List Collector Field?
How to Create an Interactive Filter for List Collector Field?Please let me know how to create an interactive filter for list collector. the list collector fields are grayed out. unable to select.In the u_jira_task table I am having a field called "Co...
Fields on Forms view changed post Clone down
We did a clone down from our production instance to our test instance last weekend, an operation we do about every 6 months or so.Our test instance is scheduled to upgrade to Washington, DC release next weekend. Post clone, in Test, several fields on...
Resolved! Non real-time Vendor SLA
We have a vendor that doesn't update tickets in real time, we get a daily summary of which ones they fixed and when. I'm trying to set up an SLA for them but struggling to work out how to deal with the non real-time nature.I can easily set up an SLA ...
how can we create indexes on the attributes for a table.
We have table name cmdb_ci_disk, and we have columns and for those columns we have attributes. how can we create indexes on the attributes.
Email Notification for Pending Project Tasks to respective Managers
Need help in sending email with all pending Project tasks to the teams Manager / Sr. Management on a daily / weekly / monthly basis. So that we have Management's intervention for better our Task SLA's.
Resolved! What is the ITIL definition of MTTR, MTTA & MTTI?
I am looking for ITIL definition/formulas for MTTResolution, Repair, Recovery & Restoration, MTTA & MTTI?How does Servicenow implement them?
Create a Datasource precedence rule / reconciliation rule for Servers and computers on all attribute
Hi,How can we Create a Datasource precedence rule / reconciliation rule for Servers and computers on all attributes? Best Regards,AR
Filter drop down value based on variable selection
I need set filter in report selection based on the option selections. I added Dependent Value field in report list table. Anyone can suggest?
SLA Configuration
Hi All, I need a clarification on the SLA Schedule below. P4 -> 10 Business Days means 8*5 Schedule -> 3 Days 18 Hours or 10 days16*5 schedule -> 6 Days 16 Hours or 10 Days24*7 Schedule -> 10 days Please let me knew this to configure in Servicenow in...
Form activated once resolve button is clicked on incident form in SOW
Hi all, We recently went live with the ITSM module of ServiceNow; so the product is pretty new to me...I wanted to add a field on the resolve form which pops up when clicking the resolve button on the incident form in SOW.I have checked the related U...
Relationship
Create a relationship on the problem table to fetch the incident tasks related to incidents that are associated with a specific problem.
Resolved! ServiceNow new Fields captured in activities automatically
ServiceNow in BCM table, if any new fields will be added in future, how to captured those fields values in activities section automatically! could you provide any solution for this it is possible or not?Kindly please help me! 1.Manually we can add ...
Resolved! Report that only shows the Parent Incidents and not Child Incidents
I have a report that uses the Incident table and it is filtered by Configuration Item and Resolved on date. When I run it I get a list report of Incidents. In that list report of incidents it includes both the Parent Incidents and the Child Incidents...
