Hello community,I am just starting to get my hands dirty with light development tasks. I know this is fairly simple but I haven't worked on this before. I need help in writing a business rule that will allow incidents to be resolved or cancelled only...
ServiceNow support suggested not having Dot Walking in SLA Definition condition. Currently, our SLA condition excludes groups containing a specific phrase using a condition like assignment_group.name does not contain "Network". However, in line with...
Hi All,I'm currently working on configuring P1 incident notifications in ServiceNow, and I need to include Teams bridge URL and password details in the notification. Any help or guidance on how to achieve this or troubleshoot the issue would be grea...
How can I create approval notification on custom table but when someone click on approve via email it should update approval record to approved help me to create inbound action for this scenario.
Hey guys!I would like to know how to edit the display rules for the side menu at the top left of each record. In this specific case I would like to include a condition so that the "Create Incident Task" option is only displayed if the logged in user ...
Hello, I am doing research for an upcoming task for Incident Management to automate promoting them to Major Incident by trends found in open incidents. 1. Automate analyzing open incidents.2. Detect trends from the analyzed incidents to open a Major...
Hello all,I have a requirement where, upon submitting a catalog request, the system currently creates both a REQ and RITM. However, my specific need is for the creation process to bypass REQ and directly generate an RITM. Could someone kindly assist ...
Hi, We have some templates that has beem made by one agent/owner, this owner is not available anymore, and now we need to move/change owner of those to someone else.What is the easiest way to do it, do we really need to make everything again, can som...
Hi, I want to pause SLA in mandatory holidays, is there in ways to pause at particular. Regards,Sanju.
Hello guys. So, I need to get the SLA Notification information to show up in activity in the Incident record, but my issue is that this as shown in the picture below is coming from the task_sla table, so I can't get it to show in the Incident activit...
Hi all, Need help in sorting out stories based on the priority of the story in Agile board sprint planning.Below is the screen short attached, Need to sort out the stories based on priority.(requirement is to display critical stories on the top, fol...
We have to include new states to incident state list to add some additional functionality to the incident tracking. • Waiting for XX Team to complete work - does not stop clock• Waiting for Customer Response - stops the clockAs noted above, we want ...
Hello, We noticed that when never get a customers out-of-office/automatic replies that populate in our tickets activity stream. This has been an issue when we send a communication via a ticket and awaiting for a response from a customer and not knowi...
I have created a email template and called in UI action in the form it worked if I make it a list button it didn't worked , how I can achieve it.
