'@' in email is getting replaced with '+' when assigned to description field in inbound email

[shri5]

'@' in email is getting replaced with '+' when assigned to description field in business rule.

we have used following code while assigning value

inc.description = current.u_description.replace(/<\/?[^>]+(>|$)/g, "");

[Robbie]

Hi @shri5,

The email address and value can easily be mapped within your inbound action as follows:

//You can map to any field from the description field, or as below to the comments field

current.comments = "received from: " + email.origemail;

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[shri5]

Hi @Robbie,

Sorry for the confusion, this code is written in business rule to auto create incident when new record is added in that respective table.

Thanks for your reply.

Thanks,

Shrikant.

[Robbie]

Hi @shri5,

No worries.

So, to clarify, you would like the business rule to copy the value from the 'u_description' field into the newly created incident 'description' field. In addition, the 'u_description' field contains an email address eg: abc@abc.com. 

Is that correct? 

For further clarity, what type of field is the 'u_description' field? Eg String? And what are you trying to achieve via the regex? Assume this is to strip out the ''&#43;' value that is being displayed.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[shri5]

Hi @Robbie ,

Yes that's correct, we have a email inbound action to create interaction and there is a ui action to create incident, when we click in ui action incident should be created and value in u_description which is string field should be copied to description of incident.

While copying value to incident we are getting this error.

Need to resolve this.

Hope I was able to explain the scenario correctly now.

Thanks,

Shrikant.