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‎01-15-2024 09:14 AM
how can I edit work notes on incident field to only permit a specific group to see the work notes
Solved! Go to Solution.
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‎01-16-2024 04:32 AM
Hi @Community Alums
Practically it is wrong practice to change the work notes after save. A fulfiller can add other comments to correct the previous one.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-15-2024 09:26 AM
Hi @Community Alums \
Edit means after save or before save?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-16-2024 04:06 AM
Should be after save. I don't think there is anything baseline, but which approch would you recommend? Maybe create a specific ACL to permit modify sys_jornal_field? I don't know.
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‎01-16-2024 04:32 AM
Hi @Community Alums
Practically it is wrong practice to change the work notes after save. A fulfiller can add other comments to correct the previous one.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-15-2024 09:51 AM
Hi @Community Alums,
You can apply UI Policy in which the condition will be Group is (as per your requirements) and make Work notes field Visible under UI Policy Actions. Also click checkbox Reverse if false so that it works accordingly.
If you found this reply useful, please mark it as solution/helpful.
Thanks and Regards,
Ehab Pilloor
