Inbound Email Action

[John H1]

I have a request to create an inbound email action that will automatically set the "Assigned To" to the Sender

[Dr Atul G- LNG]

Hi @John H1 

For assignment you can use the assignment rule or lookup

why you want to assigned to Sender ?

These are 2 ways. 

[John H1]

We are not currently using the assignment rule (it's on our short list). I was hoping to confine it within the Inbound Action 

[Siddhesh Gawade]

Hello @John H1 ,

Create inbound action on your required record table where you want update to assigned to. For example I am using the incident table.

Write a script to update the assigned to in action tab.

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

// Using eaither of the method to get the sys_id or email address depeding on your requirement you can know who send the email
	var user = email.from_sys_id; // using this you will get sys_id of user record.

// this will always work, it will give you the email address using that you can find sender a below.
	var userID = '';
	var user = new GlideRecord('sys_user');
	user.addQuery('email', email.from);
	user.query();
	if (user.next()) {
		userID = user.sys_id.toString();
	}


// after fiding the user you can update the record simply as below:
current.assigned_to = userID; 
current.update()

})(current, event, email, logger, classifier);

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh