Add End User visibility on Incident form for attachments

[Manojbade]

Customer requested to add a Hyper link name "End User Visibility" next to rename and download hyper links. When we click on attachment from an incident form, The hyper link should be visible and when we click on End User hyper link it should provide a pop up window to select users from sys_user table and that user name should display next to the download hyper link.

Selected user should only be able to access the selected attachment.

How can we achieve this? Kindly guide and provide the solution.

[Mark Manders]

Reading this triggers so many questions. The main thing: why? What is the issue they need to resolve here? Are you really on incident level going to decide which users have access to which attachments? Please get the use case behind this requirement clear, so you can get help to create a good solution for this, because this isn't a good solution for anything.