ServiceNow

Nafisa Zaman
Tera Contributor

In incident form when we select impact and urgency is high priority will be P0 .
i want filed Major automatically check when user select impact and urgency in high?

 

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nafisa Zaman 

 

In incident form when we select impact and urgency is high priority will be P0 .

Atul: This can be added in priority lookup.
i want filed Major automatically check when user select impact and urgency in high?

Atul: You can use client script for this or UI policy but hoping field major is on the form

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 REPLIES 3

AndersBGS
Tera Patron
Tera Patron

Hi @Nafisa Zaman ,

 

This can be obtained either by client script or UI policy if it should happen right away in the form. If not, then a business rule can do the trick server side. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards
Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

So what is the issue you are running into? You tried creating a Flow or Business Rule for this and it is not working? Can you share it?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nafisa Zaman 

 

In incident form when we select impact and urgency is high priority will be P0 .

Atul: This can be added in priority lookup.
i want filed Major automatically check when user select impact and urgency in high?

Atul: You can use client script for this or UI policy but hoping field major is on the form

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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