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01-31-2024 06:21 AM
In incident form when we select impact and urgency is high priority will be P0 .
i want filed Major automatically check when user select impact and urgency in high?
Solved! Go to Solution.
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01-31-2024 07:04 AM
In incident form when we select impact and urgency is high priority will be P0 .
Atul: This can be added in priority lookup.
i want filed Major automatically check when user select impact and urgency in high?
Atul: You can use client script for this or UI policy but hoping field major is on the form
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-31-2024 06:27 AM - edited 01-31-2024 06:28 AM
Hi @Nafisa Zaman ,
This can be obtained either by client script or UI policy if it should happen right away in the form. If not, then a business rule can do the trick server side.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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01-31-2024 06:30 AM
Hi there,
So what is the issue you are running into? You tried creating a Flow or Business Rule for this and it is not working? Can you share it?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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01-31-2024 07:04 AM
In incident form when we select impact and urgency is high priority will be P0 .
Atul: This can be added in priority lookup.
i want filed Major automatically check when user select impact and urgency in high?
Atul: You can use client script for this or UI policy but hoping field major is on the form
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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