Hello,The requirement is to bring the SLA information (duration, business_duration, has_breached) to incident_metric table.I have created two Definition (metric_definition) to get the SLA Response and Resolution details when the Priority changes.But ...
If an incident is created in one instance, it should automatically be created in the other instance. Similarly, if the incident is updated in one instance, it should also be updated in the other instance.
We have an on-prem implementation - Vancouver Release Have a requirement to be able to download the PIR report at the end of the MIM process. Get the message 'Export failed - This service is not available yet' How do I enable this?
User is not able to see the attachment when added by a particular user but When user from other groups add the attachment. It is visible to everyone. If its an acl issue? explain detaily as to which acl I should use?
in workspaces , when i update the resolution notes it doesnt show any line breaks like it does in classic view. It only happens with resolution notes , doesnt do it with regular notes
Hi Everyone, I have created the catalog item(with Flow Designer) to submitting the user to get ITIL access in ServiceNow. I have an requirement now, We have a total of limit 600 ITIL licenses.If a user submits a request for an ITIL license and the cu...
Since the upgrade to Wash. DC we've had an issue in the formatting of the Description field. only for Projects and only in the list view. The list view of the description field replaces a line break (one space down) with a new paragraph (double spac...
Dear Community, I have created a form through record producer on incident table with some field prepopulated , Example "Opened For is prepopulated with caller, Short Description is prepopulated with Defined issue "Windows Hello issue" However i am no...
Hi Community,How can we show KB article in pending retirement state on portal ?Please guide.I already had tried making change in the Search Source used in my portal , but no luck.Thanks in advance.
When the Category is Network and the Assignment group is any group other than Network, the user should not be able to create an incident
I am facing and issue when configurating a view rule for Major Incident. It seems that when the workbench is open the view automatically changes to different views according to what you are doing, but I can't find where this is configured.
Good Morning, Afternoon, Evening, I’ve come to a dead end with this issue. My next step is to open a Case with ServiceNow HIWAVE, except that I don’t believe this to be a platform issue. It is most likely some customization that I am missing. So be...
Hi, On our incident form we have a custom section for email communications this has an 'email updated' field with default email info set out. when the email is sent it updates the activity stream with the template... which is correct. my problem is, ...
Hello Community!At our organization we have 1 priority matrix for P1s-P4s and classify P1s and P2s as "major incidents." When a P1 or P2 is saved there is an auto-proposal to major incident that happens and the MI is either accepted or rejected.I am ...
We have requirement to mask ServiceNow Survey URL for external customer. Can we achieve it?
