Hi All, Please help me solve the above error. I find this knowledge article ERROR: "Access to api 'put(sn_customerservice_case.number)' from scope 'x_custom_scope' has been refused due to the api's cross-scope access policy" - Support and Troubleshoo...
How to achive auto assignment/AWA of incident , When agent is on leave to handle it.
Hi All, I Have one question Related to Incident table. 1.Suppose User create one incident, then user can see only Local IT group, he can not see other group 2.when local it will work in that incident then they can redirect that ticket to 'Raj Group'...
I have written some code for a GlideAjax call in Servicenow but it's not executing as expected.Can anyone help me identify the problem? I have shared screenshot.
hi can anyone help me with the scenario and code for A related CTASK due date cannot be modified to a date later than the Planned End Date of the related change request record.If attempted, a message should pop up stating, "The CTASK due date is la...
Hey I know awa can be used for routing tickets to live agent. But can it be used to just assign tickets to existing assignment groups based on conditions ?
function onLoad() { if (!('u_managed_by_last_certified' == '' || 'u_managed_by_last_certified' == null)) { g_form.setValue('u_verification_method', 'Data Certification'); g_form.setValue('u_last_verification_date', g_form.getValue('u...
Hi Team, i need to create dashboard which talks about resolution SLA, like suppose inflow of the ticket is high and team doesn't know other ticket is going to be SLA breach need to work on. So, i would like to create such dashboard so that we could ...
I am using a Japanese environment.In the record activities. the [empty] should be translated to [空]、but it is translated to [います]。Where can find the translate rule in the instance.
Hi All, Anyone help on requirement in catalog workflow -1. checkbox1 - A user approval2. checkbox2 - B user approval3. checkbox3 - C & D users approvals4. checkbox4 - E & F users approvals5. if checkbox1 & checkbox3 - than A c D approvals... like bas...
hi can anyone help me with the code or ui policy or how to in group table when ever name is changed or updated or manager is changed or group members are been added or removed i want to make worknotes field display and mandatory
Hi All,I have a requirement when assignment group is "Openspace" then that incident will only visible to Openspace groupFor that I have created read ACL for the incident table. and Condition is Assignment group is Openspace and the script is var grp ...
Hello, I have a question about child incidents. When I connect a child incident to a parent incident, child doesn't update. Status remains same as before the connection. Doesn't show any comments or changes on child incident. Also, when parent is res...
Hi Experts... My requirement is 'the auto closer process should be applied to both incidents & Major incidents' . So that both will auto close at the same time. Do I need to create a separate sys property for MIs? Thanks
Hello Everyone, quick question "How do I fix an issue with incidents > create new > i fill out all the required fields and those that are supposed to be auto populated do populate , however when i click save on the ticket it creates the incident but ...
