Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Auto populate CI on catalog item.

Hi All ,  Is it possible to auto populate the CI field on Catalog form? Requirement :  I need to auto populate CI (variable with ref to [CMDB_CI]) field as  "ANNIE_IBM" when a particular form loads up. Thanks in advance.   

Custom notification display of variable in email

We are facing some challenges to populate all variables in email notification using var set = new GlideappvariablePoolQuestionSet();set.setRequest(item.sys_id);set.load(); Is it possible to load some set of variable for that item specific based on bu...

kumar G by Tera Contributor
  • 285 Views
  • 2 replies
  • 0 helpfuls

RITM not approving through email

So basically, Approval is sent through email and also getting response from the user through user. Even though he gives approved, the RITM is not proceeding for approval. There is nothing wrong with the email inbound actions. Also it is working for o...

Abishek1998 by Tera Contributor
  • 433 Views
  • 2 replies
  • 0 helpfuls

Resolved! stopping flow

Can I specify stopping another flow(B) in one flow(A)? Is there a possibility of this?Thanks in advance!

ma kaiyue by Giga Guru
  • 835 Views
  • 6 replies
  • 1 helpfuls

Fields and Columns

Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...

1.png 2.png

ATF Assert type - not working properly

Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...

lakhani04_0-1707460698177.png lakhani04_1-1707460939958.png lakhani04_2-1707461561233.png
Community Alums by Community Alums  
  • 619 Views
  • 3 replies
  • 0 helpfuls

Condition depends on the instance language

Hi, everyone,I would like to get help with issue I am facing.I have a catalog client script where I remove all options from a variable called category.I created a condition that the user who has role itil will see a list of categories, otherwise a di...

Tal5 by Giga Guru
  • 257 Views
  • 2 replies
  • 0 helpfuls

Global Search returning Closed/Resolved Incidents

When using Global Search, it returns ALL Incidents, including Closed and Resolved state ones. I tried the steps below, but it is still returning Closed/Resolved tickets:Here are some detailed steps to change this:1. Navigate to "ts_group.LIST"2. Open...

terrieb by Tera Guru
  • 867 Views
  • 3 replies
  • 3 helpfuls