We have a API to update the variables from azure. Once the RITM is approved some variables are updated. Once we work on task and close it those variables are wiped out. Its not always but its intermittet. Please help me understand the reason behind i...
Hi Community, I have few acls using those i am making incidents read only when its assigned to xyz group. Only xyz group should be able to edit those incident records. I only want users to edit worknotes and additional comments but these 2 fields are...
Hello All, I have requirement to add a particular group members to SLA Breached notifications. In our instance we have SLA notification and escalation flow which is outbox configuration. So, in the parm1 already assigned to is there, how to add a par...
Hello Folks, I have a requirement on incident form, i want to close incident automatically when all associated incident tasks are closed. How can we do this with scripting. i tried with After Business rule but my script not working as expected. any h...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
What are the requirements and process to pin a KB Article in SOW and Agent Assist?
Need to create a dashboard of Incident ageing and P1& P2 ticketplease refer to screenshot
I am using a flow and Zendesk spoke to update Zendesk tickets. I am using custom fields action but I cannot send work notes or comments to Zendesk ticket comments.
Hello All, I created an incident and assigned to an user who is having admin role also but he was unable to change the state to On-hold because i added the same assignee in watchlist also, is this the Out Of the Box behavior?If i remove the assignee ...
How to configure On-load client script so that all the users should have edit access only when the state of change request is new or implement. If the state is not new or implement then all the other user other than change management team should not ...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
Hi can anyone help me with scenario for the catalog item variable (list type) to be displayed in description of sc task in row wise.i have written a script : task.description = current.variables.requested_role.getDisplayValue();but it is displaying a...
Once we select an Email template on an incident and use that template to create an email from the incident, we have noticed the following behaviour. When we select a different incident template next time on the incident, although the system allows us...
