Dear Community, I have created a form through record producer on incident table with some field prepopulated , Example "Opened For is prepopulated with caller, Short Description is prepopulated with Defined issue "Windows Hello issue" However i am no...
Hi Community,How can we show KB article in pending retirement state on portal ?Please guide.I already had tried making change in the Search Source used in my portal , but no luck.Thanks in advance.
When the Category is Network and the Assignment group is any group other than Network, the user should not be able to create an incident
I am facing and issue when configurating a view rule for Major Incident. It seems that when the workbench is open the view automatically changes to different views according to what you are doing, but I can't find where this is configured.
Good Morning, Afternoon, Evening, I’ve come to a dead end with this issue. My next step is to open a Case with ServiceNow HIWAVE, except that I don’t believe this to be a platform issue. It is most likely some customization that I am missing. So be...
Hi, On our incident form we have a custom section for email communications this has an 'email updated' field with default email info set out. when the email is sent it updates the activity stream with the template... which is correct. my problem is, ...
Hello Community!At our organization we have 1 priority matrix for P1s-P4s and classify P1s and P2s as "major incidents." When a P1 or P2 is saved there is an auto-proposal to major incident that happens and the MI is either accepted or rejected.I am ...
We have requirement to mask ServiceNow Survey URL for external customer. Can we achieve it?
HI Communty,Whenever the priority of the incident is upgraded from low priority to high priority,Then the SLA should start from the time the priority was updated.ANDWhenever the incident is downgraded from high priority to low priority,Then the SLA s...
we are having a bi directional integration between ServiceNow and Jira by using Jira Spoke. I'm trying yo map a Jira custom Filed with Servicenow Incident root cause field which is a choice field. But even after I updated the Jira custom field in the...
Hi Team,i need to create a dashboard ticket which are repetitive, how can i do that is there any way in ServiceNow to achieve that if yes, what filter i can apply in the report to showcase, rather than doing in the excel. Regards,Garvit
Make additional comment read only in portal when state is resolved in incident table. we need clone the existing widget to new widget and make this possible. Please help me to resolve this issue.
Hi, i was asked this question in an interview. please let me know what script we need to write. On an Incident form only Assignment group members should be able to edit short description field. How will we implement it?Thanks,sry
Hello all, I have a requirement that when an incident 'Assignment Group' is changed, the status should be 'Active', so I wrote a business rule Before Update , and the status changes based on the Assignment group, but the progress bar displays incorre...
How does ServiceNow handle SLA breaches within the Incident Management Lifecycle, and what are the key steps involved in escalating an incident when an SLA breach is imminent?
