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Resolved! REST OUTBOUND Integration

Hello Developers, I'm trying to create a REST OUTBOUND Integration.I'm able to pass static & dynamic values but not both at the same time. I want to send Description as 'static' & rest values as dynamic. I have tried adding static description under H...

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Naveen87 by Tera Guru
  • 753 Views
  • 13 replies
  • 0 helpfuls

Resolved! Incident notification.

Hi Since Vancouver, we receive incident notification on SOW or on native interface after each incident close by system. This generate a lot of notifications.Have you an idea about this ? Thank you

Sheh by Tera Contributor
  • 681 Views
  • 4 replies
  • 1 helpfuls

Resolved! Onchange Client Script

Requirement : When CI is choosen, associated location has to update in location field in Incident form.My solution : Onchange Client Script as follows:var prevLocation = g_form.getValue('location');if (!newValue) {g_form.clearValue('location', '');g_...

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Decision Tree on an Incident

Hello, our Incident Management team is being asked to track recovery decisions made during the resolution of a Major Incident.One proposal was to use automated Incident tasks to track if that step of the recovery worked or not via a change in state. ...

Resolved! Create Problem UI Action Issue

Hello,We are running into an issue with a business rule is running but not stopping processing of a ui action.   When using the create a problem ui action the problem record is created and linked to the incident, however due to the br running which r...

purdue by Kilo Sage
  • 1324 Views
  • 7 replies
  • 0 helpfuls

Process Optimization Schedule

Hi,Can we Schedule Process Optimization / Mining jobs to run at regular intervals just like we can schedule Predictive Intelligence Models, say run every 30 days? If so how can we implement that?  Thanks 

fatima ali by Tera Contributor
  • 373 Views
  • 3 replies
  • 0 helpfuls

Service Bridge Fields mapping query

1. what happens if customer(on customer instance) add custom state ?currently I see it adds the value to the state field on Provider but does not create choice(which we do not want). so is there a way to prevent any new updates to state field if the ...