incident is P 1 send the notification to all members of group

[vivek11]

Hi team,

When the incident is P 1 send the notification to all members of group and update the short description and description with "important" at the beginning and also while creating as well... Team please help me

Thank you in advance 

[Bhuvan]

@vivek11 

You can create a Flow on incident table with filter condition on Priority, use email notification action and update record action to achieve this.

Thanks,

Bhuvan

[vivek11]

Hi @Bhuvan  

Thank you so much for quick reply 

Could you please provide me with screenshot and also I need to add word at the beginning for description and short description 

Thank you for the update 

[Ankur Bawiskar · Accepted solution]

@vivek11 

it's an easy requirement and can be achieved with low-code, no-code Flow designer.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jordan Vignoni]

When an existing incident is updated to P1, or when a new incident is created as P1, you can use a business rule to prepend "Important" onto the short description and description of the record.  Also, the update or creation of the record with P1 can trigger a notification using the condition builder.  For example, "Priority changes to Critical" on update or "Priority is Critical" on insert.