Incident notification.

[Sheh]

Hi

Since Vancouver, we receive incident notification on SOW or on native interface after each incident close by system. This generate a lot of notifications.

Have you an idea about this ?

Thank you

[swathisarang98]

Hi @Sheh ,

OOTB when incident is closed or resolved these notification will be triggered,

To cross verify which email is being triggered for your instance you can check the subject and compare it with the existing notification.

Also you can debug by navigating to sys_email and check the email which is triggering in your system and if you open that record you can find the notification detail,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[James Chun]

Hi @Sheh,

I am assuming you are talking about the Workspace notification, e.g.

So what do you want to do with it? Disable it completely or configure it?

[Sheh]

Hi,

Yes Workspace notification. (Not e-mail notification , sorry  i was not clear) 
How disable it. 

Thank you

[James Chun · Accepted solution]

You can either disable the notification entirely on the Workspace through the 'Setting' in the UI Builder

Or if you want to deactivate a particular notification, navigate to Workspace Experience > Administration > Notification Triggers and disable it from there.