Is it possible to open and closed incomplete request and need to start the flow again

[Mansi roy]

Hi, Could anyone please help me on below question. I have one RITM. Because of the flow issue after manager approval the RITM got cancelled. Now the flow has been fixed. Is there any chance to reopen the RITM and need to trigger manager, group approval again as per the flow.

[Ashish21]

Hi Mansi,

Flow will not start again, RITM has to be created again with the new flow.

It is not a best practice to reopen the close one.

Please mark this correct if you are satisfied with the answer.

Thanks,

Ashish

[Community Alums]

Hi,

Please check the below code to restart workflow:

var gr = new GlideRecord("sc_req_item");

gr.addQuery("sys_id", "---------");

gr.query();

if (gr.next()) {

new Workflow().restartWorkflow(gr);

}

Please mark the answer correct/helpful accordingly::.