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Is there a way to specify the columns to seach in a Reference Field?

Jose Agudelo
Tera Contributor

I am looking for a way to specify the columns with which the search will be performed in the Caller ID field of the incidents form. That is, I can see the name, mail, email, phone, but the autocomplete search should only be performed by the name or the phone, excluding the other fields.

 

Is there a way to perform this?

1 REPLY 1

vignesh parthib
Tera Guru

Hi @Jose Agudelo 

 

  • Edit the Caller ID Field
    Go to the caller_id Dictionary entry (on incident)
  • Set the Attributes field to: Display value and allow search 
ref_ac_columns=email;mobile_phone
  • Display value and  block search
ref_ac_columns=email;mobile_phone
ref_ac_display_value=true​

vigneshparthib_0-1760564813529.png

 

vigneshparthib_1-1760564944030.png

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."