How exactly 'Impacted Services/CIs' related list works on Incident form?
I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis'
I have chosen a CI which is associated with 2 Application services.
Created a new CI by adding above CI. Upon submitting the INC, the 'Impacted Services/CIs' related list is empty.
Only after clicking on 'Refresh Impacted Services' UI action in context menu, 'Impacted Services/CIs' related list got populated.
Why so?
Is it expected that fulfillers should keep in refreshing by clicking on UI action? 😮
