ITSM

[Ayushi Gupta]

How can I restrict KB articles from particular KB on Service portal. As of now restricted KB articles are visible but once I open it shows this message. 

How can I remove articles which are restricted.

Can someone please help.

[mihirlimje867]

Hello @Ayushi Gupta ,

You can achieve it by creating a user criteria in "user_criteria" table and you can add this User Criteria in the "Can Read" or "Cannot Read" field on knowledge article record.

Kindly refer this articles:

https://www.servicenow.com/community/developer-forum/how-to-restrict-the-knowledge-articles-in-the-p...

https://www.servicenow.com/community/service-management-forum/how-can-we-restrict-some-knowledge-art...

https://www.servicenow.com/community/developer-forum/restricts-knowledge-articles-to-appear-in-self-...

Hope this helps you ,please mark helpful if found helpful. 

[Ayushi Gupta]

Articles are already restricted I want that they should not be visible on portal, because they are visible once they are opened I get " You don't have sufficient privileges to access the knowlledge article".