ITSM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-27-2025 07:49 AM
Suppose someone changes the Priority of an Incident — how can we know who changed it, and when?
So I wanted to confirm that Auditing is done field level or table level? if it's done field level also then How?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-27-2025 07:54 AM
Hi @garimakharb
You can view the incident activity log — it provides field-level audit details.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-27-2025 08:46 AM
Hi @garimakharb ,
you can check the history (by default the audit applies to all the fields unless you specifically set to not to apply on all fields)
you can open form context menu (hamburger icon) as highlighted and then history -> list
and filter you field (in this it's priority)
you will see details like who has changed it and when it was change and previous value and current value etc
OOB the box the audit is enabled on incident table so you will able to see the
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya