Major incident communication plans translation based on receiver profile language.

[jyothi Penukula]

Hi , My requirement is in major incident communication plan - Emails should be sent in language of the person receiving based on their language settings in their profile. is there any possibility of achieving this. Thru notifications we can do it using dynamic translations but thru communication plans i need it. 

[Vishal Jaswal]

Hello @jyothi Penukula 

ServiceNow has Multilingual email notifications plugin: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification... 

I believe this old blog is without the above plugin: https://www.servicenow.com/community/international-localization/emails-in-other-languages-easy-to-co... 

[jyothi Penukula]

Hi @Vishal Jaswal , Email notifications translations can be configured, i want Communication plans dynamically translate language 

[Dr Atul G- LNG]

Hi @jyothi Penukula 

I think this might not be possible. However, you can log a case with the Now Support team to check if they have a workaround that can help.