Need extra inputs while resolving incident ticket

[SnowUserDev]

Hey Community,

Need ur inputs on one scenario. In an incident form while resolving the incident I also want to add one more field for KB article where agents can add which KB article was referred to resolve that specific incident.

How can I achieve this?

Note: I cannot create custom fields in incident table.

[Danish Bhairag2 · Accepted solution]

Hi @SnowUserDev ,

U can create a UI page for this requirement wherein once resolve button is clicked UI page can be called n in that UI page u can have one reference field created for KB article for agents to search n select. & On submit of it u can save the value n populate within incident record.

Thanks,

Danish

[Dr Atul G- LNG]

Hi @SnowUserDev 

even though you accepted the solution but you can use Related list.