Need to Copy the Work Notes to Additional Comments

[Shrey hurana]

I Need to Copy the Work Notes to Additional Comments on the incident form when the work notes of the incident is being updated after 5 days of the last update.

I tried using the After Business rule in order to copy the Work notes to Additional Comments and it is working fine. But it should only be copied it the Current date is greater or equal to 5 days from the last update.

Can someone please help me with the same.

[Amit Pandey]

Hi @Shrey hurana 

You can write the following condition in the script section of your business rule-

    var currentDate = new GlideDateTime();
    var lastUpdatedDate = new GlideDateTime(current.sys_updated_on);

    var diffInDays = GlideDateTime.subtract(currentDate, lastUpdatedDate).getNumericValue() / (1000 * 60 * 60 * 24);

    if (diffInDays >= 5) {
        Your Business Rule 
    }

Please mark my answer helpful and correct.

Regards,

Amit

[Dr Atul G- LNG]

Hi @Shrey hurana 

Don't do this. Work notes are for the internal team and additional comments are for the customer. Why do you want to share the internal comments with the customer /caller?