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06-14-2024 05:17 AM
I've been trying to locate any best practices around Incident reporting when it comes to parent/child incident relationships. I'm wondering if you all have any information on best practices when reporting against incidents: should reports include child incidents or exclude them? To clarify, these would be "regular" incidents with children associated - not major incidents.
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06-14-2024 07:13 AM
Hi @cmheller
I will say, don't include child incident in reporting with parent, it will be lengthy and confusing too. Try to evaluate each incident as individual
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
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- Subscribe to RSS Feed
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- Report Inappropriate Content
06-14-2024 07:13 AM
Hi @cmheller
I will say, don't include child incident in reporting with parent, it will be lengthy and confusing too. Try to evaluate each incident as individual
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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