Post zurich upgrade incident is not loading in the Agent Workspace

[Harshal Aditya]

Hi Experts,

Recently we upgraded to zurich and we noticed that incident record is not loading in the Agent Workspace -

Could you please suggest on the same ?

[Dr Atul G- LNG · Accepted solution]

You need to move to SOW now mate. 

[Dr Atul G- LNG · Accepted solution]

You need to move to SOW now mate. 

[Ankur Bawiskar · Accepted solution]

@Harshal Aditya 

better inform customer to start using SOW

here is the blog which should help

Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM -> docs link

Migration Utility for Service Operations Workspace -> blog

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