Post zurich upgrade incident is not loading in the Agent Workspace

Harshal Aditya · 4 weeks ago

Hi Experts,

Recently we upgraded to zurich and we noticed that incident record is not loading in the Agent Workspace -

Could you please suggest on the same ?

Dr Atul G- LNG · 3 weeks ago

You need to move to SOW now mate.

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Ankur Bawiskar · 3 weeks ago

@Harshal Aditya

better inform customer to start using SOW

here is the blog which should help

Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM -> docs link

Migration Utility for Service Operations Workspace -> blog

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader