Read ACL is not working for incident table

[Samiksha2]

Hi All,

I have a requirement when assignment group is "Openspace" then that incident will only visible to Openspace group

For that I have created read ACL for the incident table. 
and Condition is Assignment group is Openspace and the script is

var grp = "36c741fa731313005754660c4cf6a70d";
if(gs.getUser().isMemberOf(grp))
answer=true;

There are 5 more OOTB read ACLs. When i am deactivating them all then my ACL it is working.

Is there any way that I can run this ACL with OOTB ACLs?

Thanks,
Sam

[Allen Andreas · Accepted solution]

Hi,

If the other "read" ACLs allow access to those Incident records, then that will conflict with your new requirement that Incidents assigned to that team should only be visible by that team.

You would have to go into those out of box read ACLs and consider adding a condition such as: assignment group IS NOT Openspace.

And then in your new "read" ACL, you can use condition builder, without script and use:

• Assignment group is Openspace
• AND
• Assignment group is dynamic 'one of my groups'