Response/Resolution SLA Missed

[Garvit1]

Hi Team, 

I would need to one help to pull out a report for Response & Resolution SLA Missed, what is the correct way to pull out the report, currently I am pulling out two report one is response SLA (Ticket Opened on last Month/Today etc.) and for resolution SLA (Ticket Resolved on Last/Today etc.), but there is always a mismatch in the response SLA & Resolution SLA. (resolution SLA always shows the less count as compared to the response SLA).

please suggest a way to pull out a report in correct way so that it should match with the Incident Opened. 

Regards,

Garvit 

[Hemanth M1]

Yes, You can pull this using List view (Using Additional Group By, Stack By is not available in List view )

[Hemanth M1]

Hi @Garvit1 ,

does this response resolve your issue?

if so,