Restrict the visibility from others from seeing the My Open Incidents widget on the ServiceNow porta

Philip Owen
Tera Contributor

‎10-16-2024 12:09 PM - edited ‎10-16-2024 12:10 PM

How can I restrict the visibility from other users from seeing the My Open Incidents widget on the ServiceNow portal?

 

Without code preferably. There must be an OOTB capability. 

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lucasp
Tera Expert

‎10-16-2024 02:53 PM

Hi Philip,

 

Have you installed the Service Portal User Criteria Support plugin (com.glide.service-portal.user-criteria)? Whether you're using the Service Portal or Employee Center, this plugin allows you to set User Criteria to control Who Can View or Who Cannot View specific pages, widgets, or widget instances.

 

After installing the plugin, make sure to set the system property glide.service_portal.user_criteria_enabled to true in order to activate this functionality.

 

can-view.png

 

If this resolves your issue, please mark the answer as "Helpful" or "Correct." Thanks!

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