Retrieve Record Producer and related variables on Incident Agent view

[Soham4]

Hello All,

I am working on a project where we need to retrieve Record Producers based on selection of Category and Subcategory and related variable details of that retrieved Record Producer to the back end Agent View Incident creation form. 

Also, is it possible to maintain all variables functionality, UI policies on the same back end form if we can somehow retrieve the variables.

Any design idea or help is appreciated.

I have attached screenshot as well.

Thank you.

[Ankur Bawiskar]

@Soham4 

seems something similar question already raised by another person

How to show Record Producer variables on Incident form for agents. 

check that response from me in that question and enhance the logic

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Abbas_5]

Hello @Soham4,

Please refer to the link below:
https://www.servicenow.com/community/incident-management-forum/category-and-subcategory-on-serviceno...

If it is helpful, please hit the thumbs-up button and accept this solution as the correct answer. By referring to it in the future, it will be helpful to others.

Thanks & Regards,

Abbas Shaik