Send email notification to assigned to if incident is not updated in last 7 days

[NARENDRA KAMMIL]

Can some one help me how to achieve this?

We need to send email to assigned to of the incident record everyday until it is closed . the email content conatins the incidents number and some text. 

I created a Report and scheduled it and then used this community link as reference and created another scheduled job to push the assigned to in to the scheduled job users list ( working as expected ) 

https://www.servicenow.com/community/platform-analytics-articles/scheduling-a-report-for-dynamic-rec...

But the issue is it is sending the email and adding the report as pdf which includes all the incidents which are assigned to other users as well , which the management is not ok to let other Assigned to know .

[NARENDRA KAMMIL]

Thanks Sanjiv , what if the we have multiple assigned to's ?

I followed the 2nd link you shared , but the issue is when it send the email , it is sending the list of incidents (all) to all Assigned to , management doNOT want that.

[SanjivMeher]

It is doable but complicated.

Instead I would suggest, to group the incidents by group and send email to the team instead of individual. This way, if one person is not available, someone else from the team can respond to that ticket.

This link has an example for the same

https://www.servicenow.com/community/platform-analytics-forum/how-to-send-weekly-scheduled-report-no...

[NARENDRA KAMMIL]

This is the request from servicedesk , and they have 20 users who will be working on tickets and they dont want to send it to group

[SanjivMeher]

In that case, you should probably create a flow designer which should be a scheduled one and send email for each incident, which again could be too many emails for the assignee. If they are fine with that, you should use flow designer.