@nickm5816667392
you can check if the user who is responding is member of that group
something like this but please enhance
// Note: current.opened_by is already set to the first UserID that matches the From: email address
current.caller_id = gs.getUserID();
current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;
current.description = email.body_text;
current.short_description = email.subject;
if(gs.getUser().isMemberOf('Group ABC')){
current.priority = 2; // high
}
current.category = "inquiry";
current.incident_state = IncidentState.NEW;
current.notify = 2;
current.contact_type = "email";
//current.assignment_group = 'ff796f1847314a1006ec046fe16d4379';
/*
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
if (email.importance != undefined) {
if (email.importance.toLowerCase() == "high") {
current.impact = 1;
current.urgency = 1;
}
}
if (current.canCreate())*/
current.insert();
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
