Last name serach in caller field

NeethuB · ‎02-26-2025

In servicenow in the incident form there is a assigned_to field but when we search caller we can only search by his first name like "amal murali" we can search him by amal then the amal first name people is showing but i want to serach by the last name too.

Ankur Bawiskar · ‎02-26-2025

@NeethuB

you can add this in dictionary attributes

ref_ac_columns=last_name,ref_auto_completer=AJAXTableCompleter,ref_ac_columns_search=true

Auto-complete for reference fields

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎02-26-2025

Hi @NeethuB

It is OOTB but you need to add * before last name

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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NeethuB · ‎02-26-2025

Actually i know that but i want it like when a user simply search the last name it be search like "tuter" the abel tuter shoud be visible

Dr Atul G- LNG · ‎02-26-2025

No, either use * or add the attribute as suggested by Ankur.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎02-26-2025

@NeethuB

It works OOTB, I don't thnk need to add attribute

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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