SLA Definition Dot Walking

[Aishwarya J]

ServiceNow support suggested not having Dot Walking in SLA Definition condition.

Currently, our SLA condition excludes groups containing a specific phrase using a condition like assignment_group.name does not contain "Network".

However, in line with the recommendation to avoid Dot Walking, we are exploring alternative approaches to achieve a similar outcome without individually excluding each group. We want to dynamically exclude all groups that contain a certain phrase.

If anyone has encountered a similar situation or has suggestions on how to handle this effectively without relying on Dot Walking in SLA Definitions, your insights would be greatly appreciated.

Thank you in advance.

[Robbie]

Hi @Aishwarya J,

An alternative option would be to create a 'Dynamic filter'. See the link below on how to create one which will be available when you select the 'is (dynamic' option on the condition builder of the SLA. 

Give me a shout if you need help but the link below is pretty simple to follow. Don't forget to check the 'Available for filter' option on creation.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/using-lists/task/t_Dyn...

[Robbie · Accepted solution]

Hi @Aishwarya J,

Did you see my response below proposing the use of a 'Dynamic filter' to implement the SLA Definition without dot walking?

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[Aishwarya J]

Hi @Robbie ,

Thank you very much for your help ! 

It's working for us ! 

Best Regards ! 

Aishwarya.

[Robbie]

No worries at all @Aishwarya J.

Thanks for marking my response as correct. This helps others in the community looking for similar solutions.