Business Rule for incident resolution/cancellation

MUYIWA
Tera Contributor

Hello community,

I am just starting to get my hands dirty with light development tasks. I know this is fairly simple but I haven't worked on this before. I need help in writing a business rule that will allow incidents to be resolved or cancelled only when the assignment group and assignee fields are populated on the incident form. 

 

I appreciate any pointers in the right direction. 

1 ACCEPTED SOLUTION

AnveshKumar M
Tera Sage
Tera Sage

Hi @MUYIWA 

 

If you want it to handle in a business rules,

  • Create a BR on Incident table and check the Advanced Checkbox
  • In When to Run Section, Select When as Before and Check Insert and Update checkboxes
  • In the same When to Run tab filter conditions, use the following filter
  •  
  • And in Actions section check Add Message check box and input your message that you want to display to user and select the Abort action checkbox.

IMG_20240124_082337.jpg

IMG_20240124_082312.jpg

 

You can also do this using different other options like using Data Policies, UI Policies etc.

 

Please mark my answer helpful and accept as a solution if it helped 👍

Thanks,
Anvesh

View solution in original post

2 REPLIES 2

AnveshKumar M
Tera Sage
Tera Sage

Hi @MUYIWA 

 

If you want it to handle in a business rules,

  • Create a BR on Incident table and check the Advanced Checkbox
  • In When to Run Section, Select When as Before and Check Insert and Update checkboxes
  • In the same When to Run tab filter conditions, use the following filter
  •  
  • And in Actions section check Add Message check box and input your message that you want to display to user and select the Abort action checkbox.

IMG_20240124_082337.jpg

IMG_20240124_082312.jpg

 

You can also do this using different other options like using Data Policies, UI Policies etc.

 

Please mark my answer helpful and accept as a solution if it helped 👍

Thanks,
Anvesh

Dr Atul G- LNG
Tera Patron
Tera Patron

Simply awesome @AnveshKumar M 

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