Hi,
Is there anything in Service Now that is OOB so from a Service Desk perspective the Team can use to log call backs in.
The Incident module within Service Operations Workspace, lets you put tickets On Hold, but no option for a Next Action Date ( which I find odd that there isn't one)
I have had a look at https://docs.servicenow.com/bundle/xanadu-it-business-management/page/product/resource-management/co..., But that appears to be for individual and not for a Team to all access, which is what we are looking for.
Any ideas would be appreciated
