The custom SMTP server receives user replies, but these emails don't reach the ServiceNow instance.
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yesterday
Users are replying to emails on a new, custom SMTP server, but the emails aren't reaching ServiceNow.
The custom SMTP server is receiving user replies, but these are not reaching the ServiceNow instance.
We have disabled ServiceNow's custom SMTP server and configured a company-specific SMTP server. Emails are being sent normally, but when users reply to these emails, the replies never reach the instance.
We have verified that the emails are reaching the mailbox of the configured SMTP server, and the instance has incoming emails enabled.
I would like to know if it is also necessary to configure a POP3 server with the same domain as the custom SMTP server to receive emails in the ServiceNow instance.
I have attached an image of the email accounts we have configured.
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Hi @AurelioLT
You must configure a POP3 or IMAP account to receive user replies in your ServiceNow instance.
Refer this post :
custom email server configuration
How to setup the SMTP and POP3 email accounts in PDI
