To set up SMTP and POP3 email accounts in a ServiceNow PDI, follow below steps:
1. Enable Email Functionality
- Navigate to System Mailboxes > Administration > Email Properties.
- Under the Email Sending section, set Outbound Email to True.
- Under the Email Receiving section, set Inbound Email to True.
- Save your changes.
2. Add a New Email Account
You need to add two email accounts: one for inbound and one for outbound emails.
2.1 Add Inbound Email Account
- Navigate to System Mailboxes > Email Accounts.
- Click New to create a new email account.
- Fill in the following details:
- Name: Give the email account a meaningful name (e.g., PDI Inbound).
- Protocol: Choose IMAP or POP3, depending on your email provider.
- Server Name: Enter the email server’s hostname.
- Port:
- IMAP: 993 (with SSL)
- POP3: 995 (with SSL)
- Use SSL: Check this box for secure connections.
- Username: Enter the full email address.
- Password: Enter the email account’s password or app-specific password.
- Save and test the connection.
2.2 Add Outbound Email Account
- Navigate to System Mailboxes > Email Accounts.
- Click New to create a new email account.
- Fill in the following details:
- Name: Give the email account a meaningful name (e.g., PDI Outbound).
- Server Name: Enter the SMTP server hostname.
- Port:
- 587 (for TLS)
- 465 (for SSL)
- Use SSL: Check if using SSL.
- Username: Enter the full email address.
- Password: Enter the email account’s password or app-specific password.
- Save and test the connection.
3. Configure Email Security (if using Gmail)
- Enable IMAP or POP3 in your Gmail account settings.
- Generate an App Password for added security if required:
- Go to your Gmail and enable 2-Factor Authentication (2FA).
- Generate an app-specific password.
This should help you set up SMTP and POP3 email accounts in your ServiceNow PDI
