How to setup the SMTP and POP3 email accounts in PDI

[mania]

Hi,

I dont have email account and How to setup the SMTP and POP3 email accounts in PDI.

Can anyone please help on this, It will be usefull.

Thanks!

[Ahmmed Ali]

Hello @mania 

You can refer below thread.

https://servicenowwithrunjay.com/configuring-an-email-account-in-a-servicenow-pdi/

Thank you,

Ali

[AnoopJain26]

To set up SMTP and POP3 email accounts in a ServiceNow PDI, follow below steps:

1. Enable Email Functionality

1. Navigate to System Mailboxes > Administration > Email Properties.
2. Under the Email Sending section, set Outbound Email to True.
3. Under the Email Receiving section, set Inbound Email to True.
4. Save your changes.

2. Add a New Email Account

You need to add two email accounts: one for inbound and one for outbound emails.

2.1 Add Inbound Email Account

1. Navigate to System Mailboxes > Email Accounts.
2. Click New to create a new email account.
3. Fill in the following details:
   • Name: Give the email account a meaningful name (e.g., PDI Inbound).
   • Protocol: Choose IMAP or POP3, depending on your email provider.
   • Server Name: Enter the email server’s hostname.
   • Port:
     • IMAP: 993 (with SSL)
     • POP3: 995 (with SSL)
   • Use SSL: Check this box for secure connections.
   • Username: Enter the full email address.
   • Password: Enter the email account’s password or app-specific password.
4. Save and test the connection.

2.2 Add Outbound Email Account

1. Navigate to System Mailboxes > Email Accounts.
2. Click New to create a new email account.
3. Fill in the following details:
   • Name: Give the email account a meaningful name (e.g., PDI Outbound).
   • Server Name: Enter the SMTP server hostname.
   • Port:
     • 587 (for TLS)
     • 465 (for SSL)
   • Use SSL: Check if using SSL.
   • Username: Enter the full email address.
   • Password: Enter the email account’s password or app-specific password.
4. Save and test the connection.

3. Configure Email Security (if using Gmail)

1. Enable IMAP or POP3 in your Gmail account settings.
2. Generate an App Password for added security if required:
   • Go to your Gmail and enable 2-Factor Authentication (2FA).
   • Generate an app-specific password.

This should help you set up SMTP and POP3 email accounts in your ServiceNow PDI

[Dr Atul G- LNG]

Hi @mania 

https://www.servicenow.com/community/developer-forum/solution-email-configuration-in-your-instance-p...

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

If you are using gmail, then all your personal email will be shown in PDI.