There are 2 service offerings with same ID.

Sirisha Thota
Tera Contributor

‎11-14-2023 11:56 PM

SirishaThota_0-1700034995308.png

There are 2 service offerings with same ID. Please help on this

0 Helpfuls
  • 315 Views
3 REPLIES 3

Sandeep Rajput
Tera Patron
Tera Patron

‎11-15-2023 12:14 AM

@Sirisha Thota It might be possible that one of the Service offerings was created on another instance and later on migrated to your current instance, which resulted in duplicate Numbers. Despite having the same numbers, their sys_ids would still be different. You can also choose to update the number of any of the Service offering via script.

0 Helpfuls

Sirisha Thota
Tera Contributor
In response to Sandeep Rajput

‎11-15-2023 01:43 AM

Can you please let me know, how can we check a particular SO is created in a particular instance.

Is it possible to check?

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Sirisha Thota

‎11-15-2023 05:12 AM

Hi @Sirisha Thota 

 

I tried to find the field name but there is nothing called, so you can checked Created / Updated/ Last Discovered or if you have installed CMDB360 that dashboard can be helpful. 

 

as @Sandeep Rajput  Sys ID must be different. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls