Time difference when received date and time via SOAP request

[Dinesh90]

Hello @Ankur Bawiskar , @Dr Atul G- LNG  , @J Siva 

There is a time difference when setting the value in a field with type date and time.

In the SOAP request body, I have received the value (2025-05-27 09:00:00) (UTC timezone)

when I set this value in one of the field in ServiceNow , the time difference is of one hour - it is setting time as 08:00:00 instead of 09:00:00

User's profile is also having timezone as UTC but still 1 hour difference on the field.

I am directly setting the value in the transform script like, fetching it from soap request payload and setting it to the field in servicenow

sn_task.u_pending_until = pendingUntil; // pendingUntil is the value I am fetched from the SOAP body.

sn_task.update();

Please let me know why this is happening and solution to resolve it ? what should I do to set the exact time I am receiving in the SOAP request. Please help with the sample script or solution.

FYI - Time zone is UTC (soap request body) and in ServiceNow user's profile time zone is also UTC but still 1 hour difference on the field.

[J Siva]

Hi @Dinesh90 
What about the instance timezone? Instead of checking the user timezone, you need to verify the instance timezone, as scripts use the instance timezone rather than the logged-in user's timezone.

Regards,
Siva

[Ankur Bawiskar · Accepted solution]

@Dinesh90 

please use setValue() while setting so that it sets in GMT

In form or list it will display based on timezone of the user

something like this

sn_task.setValue('u_pending_until', pendingUntil); // pendingUntil is the value I am fetched from the SOAP body.
sn_task.update();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dinesh90]

Thank for your reply @Ankur Bawiskar 
I will try this but wants to check - GMT & UTC are same thing right ?

[Ankur Bawiskar]

@Dinesh90 

yes both are same

If my response helped please mark it correct and close the thread so that it benefits future readers.