Unable to login to PDI

[prastuti]

Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.

https://dev208013.service-now.com/

[Tanushree Maiti]

Hi @prastuti 

Try with 

1. Go to the Developer Site, log in, navigate to "Manage instance" and select "Reset admin password" to generate new credentials.

Install the MFA and provide the details again.

OR

2. Copy the URL and paste it in another tab with suffix /login.do 
example : https://dev208013.service-now.com/login.do

[prastuti]

 

[prastuti]

tried all the options including the password and also forgot password too. Number for otp is not mine. 

[Its_Sagnic]

Hi @prastuti ,

To resolve this issue you need ti check the status of your instance from Servicenow Developers site : ServiceNow Developers.

1. Login to Developer Site.
2. Come to YourPdi Section.

3. Check the status of your pdi.
If it's showing as online then try to login to it.
Else Try to upgrade the version ( Yokohama, Zuriach etc ) os the instance.
or last option is to relese the old instance and get a new instance.

If the solution is helpful for you please mark it as helpful.

Regards,

Sagnic