Update fields on incident list view sys_pop

Patrick Slatter
Tera Guru

Morning! 

I am looking for information on how to update the sys_pop default ffew for the incident table list view. 

It looks like from default it is presenting all fields on the form. 

Can this be altered from the CXS view? Does a new sys_pop view need created somewhere?

PatrickSlatter_0-1672326012493.png

 

Any guidance would be greatly appriciated. 

 

Thanks!

1 ACCEPTED SOLUTION

@Patrick Slatter 

 

Please create a new view with name  "sys_popup" and set the field as you want to see on popup.

this will work.

SaurabhGupta_0-1673539252636.png

 

 


Thanks and Regards,

Saurabh Gupta

View solution in original post

11 REPLIES 11

@Patrick Slatter 

 

Please create a new view with name  "sys_popup" and set the field as you want to see on popup.

this will work.

SaurabhGupta_0-1673539252636.png

 

 


Thanks and Regards,

Saurabh Gupta

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Patrick Slatter 

You can modify the sys_popup view from configuration - form layout and drag and drop the fields which you want.


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Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy