Want to hide Delete option for Incident

[ashish9]

I do not want anyone to delete Incident from Incident record or from the List view as well.

What will be the best option

[Sagar Pagar]

Hi @ashish9,

Add required condition in Delete UI action.

For example - visible only for admin, then used ---> (current.canDelete() && gs.hasRole("admin"))

Thanks,
Sagar Pagar

[ashish9]

Thanks, I have disable UI Action but still delete option is there in the list view. 

[AndersBGS]

Hi @ashish9, 

You have deactivated the Global UI action which contains active list choice and not one of the others "delete"? And you have also updated the website after deactivation? 

If my answer has helped towards a resolution, please accept my answer as accepted solution and give a thumb up.

Best regards

Anders

[Todd Romansky · Accepted solution]

Hi @ashish9 ,

Out of the box, the only users who can delete an Incident record must have either the "admin" or "itil_admin" role.  If your normal "itil" users are able to see the Delete button in the form or are able to delete an Incident from list view, then a custom ACL was likely created that grants them the ability to delete. To limit anyone from being able to delete an Incident from any view, your best approach is to update the "delete" ACLs on the Incident table.  I would recommend allowing your "admin" users to still be able to delete the records, but if you truly want to prevent anyone from deleting Incidents, then your delete ACLs should hard code in the "Script" field "answer = false;" (note: you must click the "Advanced" checkbox to see the Script field).