Workspace client script UI Action is not working

[Rekha20]

Hi All,

I have created a client callable UI action which is not wokring for workspace. Workspace client script code is below:

function onClick(g_form) {
var currentRecordSysId = g_form.getUniqueValue();
var caseNumber = g_form.getValue('number');
alert(caseNumber);
var assignedTo = g_form.getValue('sys_created_by');
var assignmentGroup = g_form.getValue('assignment_group');
var shortDescription = g_form.getValue('short_description');
var description = g_form.getValue('description');
var account = g_form.getValue('account');
var urgency = g_form.getValue('urgency');
alert("Clicked on the UI action");
var query = '';
query = query + '^u_parent_case=' + g_form.getUniqueValue();
g_aw.openRecord('sn_customerservice_sdm_management_task', '-1', {
'query': query
});

alert("After opening the record"); // Added for debugging purposes

var win = g_aw.openRecord();
alert(win); // Added for debugging purposes
win.onload = function() {
alert("Clicked on the UI action under the function");
var sdmTaskForm = win.g_form;
alert(sdmTaskForm);

sdmTaskForm.setValue('u_parent_case', currentRecordSysId);
sdmTaskForm.setValue('assignment_group', assignmentGroup);
sdmTaskForm.setValue('assigned_to', assignedTo);
sdmTaskForm.setValue('short_description', shortDescription);
sdmTaskForm.setValue('description', description);
sdmTaskForm.setValue('u_account_name', account);
sdmTaskForm.setValue('urgency', urgency);
sdmTaskForm.setValue('u_choice_8', '1');
sdmTaskForm.setValue('u_type', 'reactive');
sdmTaskForm.setValue('u_time_worked', '1');
sdmTaskForm.setValue('u_sdm_action_taken_to_address_issue', 'test');
sdmTaskForm.setValue('u_sdm_outstanding_pending_nextactions', 'test');
sdmTaskForm.setValue('u_action_being_requested_of_sdm', 'test');

var glideAjax = new GlideAjax('CustomUtils');
glideAjax.addParam('sysparm_name', 'getEscalationNumbers');
glideAjax.addParam('sysparm_source_record_sysid', currentRecordSysId);
glideAjax.getXMLAnswer(function(response) {
var escalations = response.split(',');

sdmTaskForm.setValue('u_mod_escalation', escalations.join(','));

sdmTaskForm.save(); // Trigger form submission
});
};
}

This is not triggering alert alert(win);

please help me with this.

Thanks,

[jMarshal]

Have you already tried to add

var win = g_aw.openRecord();

win = win.toString();

...to see if you get the alert and what it contains?

[Rekha20]

Hi @jMarshal  Thanks for your response.

Yes var win = g_aw.openRecord();

alert(win) is giving as undefined and after changing to string alert is not triggering

[jMarshal]

hmmm...it doesn't seem like you are using openRecord() correctly, perhaps...it seems very specific, requiring input arguments and performing a specific function in aw. GlideAgentWorkspace (g_aw) | ServiceNow Developers

"openRecord()" is a display function not something that allows you to specify values...are trying to get this to open in a new tab, with pre-populated values (which happen to not be the default), which the agent/user is then supposed to submit (separately)?

...it seems like that is what you are trying to do here...

The "openRecord" and "closeRecord" functions in g_aw are specific to displaying on a tab and have nothing to do with creating/saving/activating/modifying/closing/changing-state with values on a record.

[Rekha20]

Hi @jMarshal  Yes then how should I do that. 

I need to set value from parent record to child record. New form that is opening when clicking on button created on parent record. and child record has a field u_parent_case which refers to parent record.

Please help me with this.