inbound email action.

[Tippireddy Venk]

Hi,

I'm stuck with the inbound email action.

I want create the incident for entitydown alerts and relosve the incident for entityup alert . The state of the incident is store as value resolved but the incident is getting relosloving

 current.addEncodedQuery('active=true^descriptionLIKE' + email.body.failureobject);

            current.query();

            gs.log('ADM  the inc for ADM alerts')

            if (current.next()) {

                gs.log('resloved the inc for ADM alerts' + current.number + current.state);

                current.state = 6;

                current.update();

                gs.log('venkatesh 1'+current.state);

[Siddhesh Gawade]

Hello @Tippireddy Venk ,

Can you please elaborate more ? The issue is unclear for me.

Regards,

Siddhesh

[Tippireddy Venk]

I want to resolve the created(already existing record) incident by new inbound action.

[AshishKM]

Hi @Tippireddy Venk , 

I think, you are referring that , a resolved incident being re-resolved, if i am correctly reading your problem statement.

And where have you used this script code, provide more technical details about entitydown and entityup process.

-Thanks,

AshishKM