Hi,
We have Ebon ding (ServiceNow to ServiceNow) with customers Instance to our company ServiceNow Instance.
It Kind of integration with Incident table and created the separate business rules for that first when insert the incident what field values should reflect to other instance and other for when values updated in that field
Now My requirement is I wanted to send the SLA breach time date field value one instance to another instance.
Actually, I am able to prepare the logic how to send that because First Response SLA will trigger at that have to send after ticket changes to In progress it will complete and later then Resolution SLA will trigger and Resolution SLA's will keep on changing as assignment group changes
Please help me with the logic that I can implement over there...
Thanks in advance,
Atik
