How to disable the Screen Meet option in Service Operation workspace(Incident Form)?

[RamireddyD]

I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how  to disable/remove the ScreenMeet option only in SOW, and make sure that this change does not impact CSM or FSM workspaces. Please find the attached Screenshot.

@Ankur Bawiskar

@Dr Atul G- LNG 

@Nikhil Bajaj9 

@GlideFather 

@Sarthak Kashyap 

[Ankur Bawiskar]

@RamireddyD 

yes this is possible and you can disable only for SOW

Check this link and it will work for you, response from Vivi Brasil

hide/disable "Expert on Call" Contextual Side panel tab in the Service Operation Workspace 

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[RamireddyD]

Thanks for the response, Ankur.

I followed the steps from the article and it did disable the ScreenMeet option. However, it is now getting disabled in all workspaces. My requirement is to hide/disable ScreenMeet only in the Service Operations Workspace (SOW), without impacting CSM or FSM workspaces. Could you please guide me on how to apply this change only for SOW?

[Ankur Bawiskar]

@RamireddyD 

you followed steps from Vivi Brasil or Astik?

I suggested to follow Vivi Brasil

[RamireddyD]

@Ankur Bawiskar 

I followed the steps from  Vivi Brasil response. The ScreenMeet option is getting disabled, but it is being removed in all workspaces, not just SOW.

[Ankur Bawiskar]

@RamireddyD 

I followed same steps for Attachment in SOW and it disabled in SOW and kept in CSM workspace

CSM it's there

SOW it's gone

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