Info Icon (i) missing on can read field on KB in Service Operation workspace view

[Jay80]

hi,

In SOW view on the can read field of a KB the info (i) icon is missing, is the expected behaviour or bug? how can we fix it?

[Ankur Bawiskar · Accepted solution]

@Jay80 

Not very sure.

Lets stay tunes to upcoming releases.

You can always raise an idea on idea portal

ServiceNow Idea Portal on Now Support 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[palanikumar]

Hello,

This is a list collector field. (i) icon is available for reference.  I don't think it is available for list field

[Ankur Bawiskar]

@Jay80 

It's OOTB behavior for list field on workspaces.

That i icon is only available for reference field.

See below for incident watch_list which is a list field and it has no 'i' icon.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jay80]

Hello,

thank you for the response, is the behaviour different in Console view? because i see in console view we have the info icon available for the list type of field.

[Ankur Bawiskar]

@Jay80 

which console view you are referring? share screenshots