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Info Icon (i) missing on can read field on KB in Service Operation workspace view

Jay80
Tera Contributor

hi,

In SOW view on the can read field of a KB the info (i) icon is missing, is the expected behaviour or bug? how can we fix it?

2 ACCEPTED SOLUTIONS

@Jay80 

Not very sure.

Lets stay tunes to upcoming releases.

You can always raise an idea on idea portal

ServiceNow Idea Portal on Now Support 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

@Jay80 

not possible in workspace if you are talking about adding a hover message or something.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

13 REPLIES 13

palanikumar
Giga Sage
Giga Sage

Hello,

This is a list collector field. (i) icon is available for reference.  I don't think it is available for list field

Thank you,
Palani

Ankur Bawiskar
Tera Patron
Tera Patron

@Jay80 

It's OOTB behavior for list field on workspaces.

That i icon is only available for reference field.

See below for incident watch_list which is a list field and it has no 'i' icon.

AnkurBawiskar_0-1758204395736.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Jay80
Tera Contributor

Hello,

thank you for the response, is the behaviour different in Console view? because i see in console view we have the info icon available for the list type of field.

@Jay80 

which console view you are referring? share screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader