Info Icon (i) missing on can read field on KB in Service Operation workspace view

[Jay80]

hi,

In SOW view on the can read field of a KB the info (i) icon is missing, is the expected behaviour or bug? how can we fix it?

[palanikumar]

No, you will notice same behavior in all the views. Check whether you are referring list variable in console view

[Dhana3]

Hi @Jay80 ,

In workspace since it is next experience UI the behaviours are different. For reference field you can see i icon, but not otherwise. What exactly do you mean by console view?

[Jay80]

hello,

Native UI view i meant.

[Ankur Bawiskar]

@Jay80 

In native you can have i icon and navigate to the selected record from list field once you click.

but not possible in workspace due to OOTB platform behavior in Configurable workspaces.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jay80]

Oh ok thanks @Ankur Bawiskar do you have any idea if this will be fixed in future releases?