Remove Change Request from Incident form in SOW

[SN Newbie]

Hi all, 

We have a need to remove create change request, outage, and problem from the Incident form in ServiceOperations Workspace. I have already removed this option from the chrome tab. I cannot find where to modify these last options. Appreciate any assistance! 

[khaliqzy]

Hi @Najmuddin Mohd 

Thak you for the response, but I wanted to show it on when I clicking on change request on incident form not clicking on new request, and then it should route to esc page record page, how to achieve this

[Najmuddin Mohd]

Hello, @khaliqzy 

You can do this, but it is again a Customisation, it's better to be close to OOB.

Create a UI action, taking the help of OOB UI Actions.
Now, when you went from Request to Create Change Request Record producer, you had a URL of it.

Now try to get that URL and use action.setRedirectURL() function in ServiceNow to go that Page.

Regards,
Najmuddin

[khaliqzy]

Thank you @Najmuddin Mohd  i did the same, working as expected, now once change request is submitted from incident, that change request not linking to the incident, what could be the reason for it? can you pls suggest on this

[khaliqzy]

Hi @Najmuddin Mohd 

can you pls provide steps how to link change request number to incident form, once change request submitted from record prodcure on incident form