Remove Change Request from Incident form in SOW

SN Newbie · ‎11-06-2024

Hi all,

We have a need to remove create change request, outage, and problem from the Incident form in ServiceOperations Workspace. I have already removed this option from the chrome tab. I cannot find where to modify these last options. Appreciate any assistance!

Najmuddin Mohd · ‎11-06-2024

Hi @SN Newbie ,

Navigate to sys_ux_form_action.LIST from Application Navigator.
And, filter the with the one you required.

For example for Outage,

Open the record with the table Incident and Make Active = False.
Now, you will not be able to see the button.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

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khaliqzy · 2 weeks ago

Hi @Najmuddin Mohd

Thak you for the response, but I wanted to show it on when I clicking on change request on incident form not clicking on new request, and then it should route to esc page record page, how to achieve this

Najmuddin Mohd · 2 weeks ago

Hello, @khaliqzy

You can do this, but it is again a Customisation, it's better to be close to OOB.

Create a UI action, taking the help of OOB UI Actions.
Now, when you went from Request to Create Change Request Record producer, you had a URL of it.

Now try to get that URL and use action.setRedirectURL() function in ServiceNow to go that Page.

Regards,
Najmuddin

khaliqzy · 2 weeks ago

Thank you @Najmuddin Mohd i did the same, working as expected, now once change request is submitted from incident, that change request not linking to the incident, what could be the reason for it? can you pls suggest on this