Cannot manage PDI instances on developer account after "reset and wipe"

[chrissccoe]

Hi there,

I had a Utah PDI on my developer account that I was testing changes on. Yesterday, I decided to do a "reset and wipe" to put my PDI back to fresh install state.  (I got an email saying the reset and wipe completed.)  Now this morning when I login to my developer account I clicked "Start Building" and the PDI launches but it does not login as the "System Administrator" account like usually happens with PDIs.  So I clicked on the upper-right and was going to view the admin account info to allow me to login, or just trash the PDI but now that area is completely blank.  See screenshot. 

Is there any way to restore my developer account to get it into a state where I can at least manage PDI instances?  Is there any support email address for ServiceNow where we can get PDI assistance?

Thanks,

Chris

[Dr Atul G- LNG]

Hi @chrissccoe 

It is something wired happened even with me. So if i understood, your PDI is not available or mapped to your account right?

The same issue with me as well. In this case you can request to new PDI and as there is no solution or help i can say available.

I know it is very frustrating but this is the only option. 

[AndersBGS]

Hi @chrissccoe ,

have you tried clearing your cookies and start a fresh browser? Haven't seen this issue before on the community?

Alternative, try logging in through a incognito browser instead. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders