Instance can't goes offline when refreshing

Florian CHAMOI1
Giga Expert

‎01-14-2025 04:48 AM

Hi,

 

I can't wake up my instance, it goes down every time I'm trying to wake it up. Can you please help ? dev271070

 

FlorianCHAMOI1_0-1736858849564.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-14-2025 05:02 AM

Hi @Florian CHAMOI1 

There was some unplanned maintenance causing this issue, which affected many users. Additionally, there is no dedicated support for PDI available, meaning there is no one at ServiceNow who can assist with resolving this. You may need to wait for a day or two, just like I did; I got my PDI back yesterday.

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

‎01-14-2025 07:40 AM

Hi @Florian CHAMOI1 ,

 

 as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, or spotless come online after some time
  •  release your instance and request a fresh installation. Please note, all worked that hasn’t been backed up will be lost.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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